Badges
Certifications
Work Experience
Quality Analyst
Verifacts• January 2024 - Present
Documentation of Policies, Procedure (SIPOC & SOP), Guidelines, Templates and Checklist, Identify and modify policy needs, Ensure business operations comply with industry regulations, Client Escalation Review and RCA.
Process Improvement and Adherence ( Quality Analyst )
Nobroker• December 2022 - December 2023
Defining quality standards and metrics, Reporting and arranging Monthly Process meeting, Hygiene audits, Create list of checkpoints suggestions, Accomplishing RCA's for Social Media Escalations.
Education
School of Commerce and Management, Garden City University
Bachelor's of Business Administration• June 2018 - September 2021
IEMS ( Ispat English Medium School )
ISC XIIth Board• June 2016 - May 2018
IEMS ( Ispat English Medium School )
ICSE Xth Board• April 2006 - May 2016