Olivia J

Product Management Analyst Intern

Berkley Alternative Markets Tech•  June 2024 - August 2024•  Manassas, VA

- Conducted comprehensive validation of product features, ensuring quality and maximizing user impact by integrating customer feedback for continuous improvement. - Crafted 30+ feature tickets, authored detailed product requirements, and partnered with developers to enhance product functionalities. - Developed user stories, mapped user journeys, and documented user pain points to accurately represent the user perspective, driving product enhancements. - Executed comprehensive testing for 40+ tickets and performed regular tests to identify and resolve defects promptly, ensuring a seamless user experience with new releases.

Product Management Intern

U.S. Copyright Office, Library of Congress•  August 2023 - May 2024•  Washington D.C.

- Independently managed and expedited a project that affects the daily work of 450 Copyright Royalty Board employees, through research and inter-departmental communication. - Refined SOPs by evaluating product requirements and understanding end-user needs. - Spearheaded resource coordination, streamlined communications, and fostered stakeholder engagement for successful project completion. - Acted as a liaison between end users and staff, facilitated effective meetings, and created user-friendly guides. - Researched market standards to conduct an AoA that determined a warehouse management system replacement, significantly improving the efficiency and organization of over 100+ warehouse employees. - Ensured the success of small-large scale events by planning, organizing, and coordinating logistics, schedules, and on-site operations, resulting in seamless execution and high attendee satisfaction.

Accounting & Business Administration Intern

Washington Performing Arts•  January 2021 - May 2021•  Washington D.C.

- Developed comprehensive, user-focused tech guides to help new users understand and use tech products. - Conducted research on IT, computer, and other office equipment services, and aided HR policy research. - Updated and maintained thousands of vendor profiles in Intacct. - Utilized and learned the fundamentals of Tessitura in compiling records. - Coordinated with employees to ensure timely document submission, enhancing efficiency and timeliness. - Assisted with creating and analyzing Excel spreadsheets for financial analysis and reporting.

George Mason University

Business Administration, Bachelor of Science, Management of Information Systems•  August 2019 - May 2024•  GPA: 3.78

Minor in Business Analytics