Naveen Lather

Product Manager

TutorBin•  August 2022 - February 2023

● Conceptualized and launched a new product ”Auto Assign” from scratch, collected and documented business requirements, making the flowchart, PRD and ARD, collaborating cross functionally with Design Team, content writers, Tech Team, and Tutor Team. ● Defined success metrics for “auto-assign”. ● Achieved 70% success rate in tutor assignments after multiple iterations. ● Analyzed auto-assign data using MixPanel and Tableau to drive data-informed decision-making. ● Took ownership of tutor-side products, addressing tutor issues through effective collaboration with the support team.

Assiatant Manager Operations

TutorBin•  July 2021 - August 2022

● Managed a team of 4, and focused on the onboarding process to make the process faster for the tutors. ● Facilitated on-campus intern hiring from various IITs, supporting HR in the recruitment process. ● Led the successful Campus Ambassador program. ● Utilized SQL and MS Excel for data analysis to ensure adequate tutor supply for all branches. ● Increased overall assignment completion rate by 7.25% through effective supply management. ● Developed KPIs, prepared MOMs (minutes of meeting), and generated reports for the team. ● Prepared and Implemented SOPs and handled tutor queries. ● Conducted candidate screening, testing, and interviews for Support Executive positions.