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Application support Engineer
Tech blue Software •  August 2022 - Present
ˆResolved product design, acquisition and launch concerns to achieve customers' targeted business goals. ˆCommunicated technical development stages and provided design support to stakeholders. ˆParticipated in design and planning exercises for future software rollouts. ˆResolved system test and validation problems to provide normal program functioning. ˆCoordinating with Database using SQL DML select, update, delete and update queries. and xing the issues which require DB amendment. ˆBug/enhancement logging/tracking using the Jira tool. ˆPerforming Manual Testing for the new functionalities/bug/enhancement which has been xed/ added to the company's software. ˆCreating bug reports for the identied errors/bugs and forwarding them to the development team/ QA to review. ˆLogging and resolving client tickets/queries using RT tool, remote access, and through VoIP telephonic support for UK Clients under dened service level agreements (SLA) ˆCoordinating with Database using SQL DML select, update, delete and update queries. and xing the issues which require DB amendment. ˆBug/enhancement logging/tracking using the Jira tool. ˆPerforming Manual Testing for the new functionalities/bug/enhancement which has been xed/ added to the company's software. ˆCreating bug reports for the identied errors/bugs and forwarding them to the development team/ QA to review.
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