Nitish kumar

Experienced Software Developer

Amdocs Development Center India LLP•  January 2023 - Present

Conducting comprehensive feature certification for various flows, with a focus on dunning and billing functionalities for T-Mobile clients of Amdocs. Designed and implemented advanced rebill functionalities for major accounts, including Bell Canada, resulting in a streamlined process that reduced manual billing errors by 40%, enhancing overall customer satisfaction and retention rates. Improved customer satisfaction by implementing features that allowed seamless order customization and resolved billing failures, leading to a 15% reduction in support requests and enhancing overall user experience. Collaborated with cross-functional teams to develop and deploy over 15+ client-requested features, reducing deployment time by 30% and increasing customer satisfaction by 20%, all while adhering to Agile methodology for iterative progress and continuous feedback. Added Automated integration testing for new features. Troubleshot and debugged software to identify and resolve 50+ production defects, reducing downtime by 25% and improving system stability through efficient root cause analysis and timely fixes.

Associate Software Developer

Amdocs Development Center India LLP•  July 2021 - January 2023

Worked on Real Time Billing software which enable real time charge calculation for prepaid and postpaid user of Amdocs' Telecom client like Vodafone, TELUS, Bell Canada. Troubleshot and debugged software to identify and resolve 50+ production defects, reducing downtime by 25% and improving system stability through efficient root cause analysis and timely fixes. Worked extensively with the JUnit framework to design and execute unit tests, achieving 100% code coverage and ensuring robust, bug-free code through comprehensive testing and validation.

Software Developer Intern

IotIot.in•  May 2020 - June 2020

Protocol level implementation of the following IoT protocols in C:- (1) Profibus (2) Ethernet I/P