Nimesh

Desktop Support Specialist

Minnesota State University, Mankato•  September 2021 - Present•  Minnesota

Implemented software images on university computers, including Windows and MacOS systems. Documented troubleshooting processes developed solutions to resolve issues independently and collaboratively and maintained ticket updates. Installed and conducted minor repairs on hardware, software, and peripheral equipment, ensuring compliance with design and installation specifications. Communicated effectively with customers to assist them with specific problems, providing timely and accurate support.

Web Developer

KriTech IT solutions•  October 2019 - July 2021•  Kathmandu, Nepal

Spearheaded front-end web development projects, leveraging HTML, CSS, JavaScript, and Bootstrap to deliver responsive and interactive websites. Enhanced user experience by implementing responsive design principles and resolving cross-browser compatibility issues. Managed codebase efficiently using Git, facilitating collaboration, and maintaining version control. Designed and implemented user-friendly UI/UX interfaces, resulting in a 5% increase in user engagement. Applied performance optimization techniques, achieving a 10% reduction in website load times. Fostered effective collaboration with cross-functional teams, improving project outcomes and delivery timelines.