Nikhitha DVS

Senior System Associate

Infosys•  October 2024 - Present

Currently undergoing training and enhancing my skills for new roles and responsibilities.

System Associate

Infosys•  January 2023 - October 2024

Configuring and installing network equipment (routers, switches). Monitoring network performance and integrity using ServiceNow. Troubleshooting and resolving network issues and outages. Collaborating with vendors and other IT personnel for problem resolution. Providing Tier 2/3 support and troubleshooting to resolve escalated network issues. Trained in CIS unit NOS Stream. Learned about the basics in python and DBMS. Fundamentals of Networking, Automation using Ansible.