Nikhila Siddani

Technical Consulting Engineer

Cisco Systems•  October 2022 - October 2023•  Bangalore

• Assumed responsibility for customer cases, offering technical support and solutions while juggling various tasks • Learned through observation and collaboration with experienced TAC engineers, gaining hands-on exposure to real-world customer challenges and troubleshooting methods • Spearheaded the front-end development of a case management dashboard utilizing Angular.js, enhancing case monitoring for managers • Acquired practical expertise in troubleshooting and resolving crucial CUCM issues such as call routing, phone registration, and DB replication