Niharika Reddy

BUSINESS ANALYTICS ASSOCIATE

Accenture•  September 2022 - Present•  Bangalore

Conducted detailed analysis of business processes to identify areas for improvement, leading to a 15% increase in operational efficiency. Facilitated requirement gathering sessions with stakeholders to define project objectives and deliverables. Developed and maintained comprehensive documentation, including business requirements documents, process flows, and functional specifications. Utilized data analytics tools such as Excel & SQL to generate reports and track key performance indicators (KPIs). Performed data analysis to identify trends and provide actionable insights to supports business decisions. Implemented a new CRM system that improved customer satisfaction scores by 20%. Coordinated with end-users to gather feedback and ensure the successful adoption of new systems and processes.

HUMAN RESOURCES INTERNSHIP

FloBiz•  February 2022 - July 2022•  Bangalore

Coordinated the hiring process including sourcing and screening resumes, scheduling and conducting interviews. Collaborated and worked with an efficient team of recruiters to deliver candidates and helped support the hiring demand of the business.

SUBJECT MATTER EXPERT IN BIOLOGY

TOPPR•  May 2019 - April 2020•  Hyderabad

Worked on creative scripts and stories using cue cards for videos below grade 10. Designed and prepared technical studies and related documentation. Strengthened content through proofreading and editing.