Neshem Ramsahar

Technical Support

Amazon Web Services•  June 2014 - Present

*Investigation and mitigation of AWS resources reported for: (DMCA, Non Copyright, Phishing, Malware, Botnet, CC Fraud, Open Proxy, Intrusion Attempts, Dos, Port Scanning, CSE, Email Spam, Spam Website, Public Identifiable/Available Information, Takedown Requests and Web Crawling.) *Working with Spamhaus to remove Blacklisted AWS IPs. *Processing Penetration and load testing requests. * Investigation and mitigation of compromised access/secret keys and passwords. *Linux Training *New Hire training *Point of contact for team members and other teams *Working escalated Tickets *Assist with interviewing AWS candidates *SharePoint site admin and dev (Custom lists, Workflows, site content, etc) *InfoPath form design for Sharepoint *Excel BI reporting *Fraud and risk investigation of AWS SES requests *Fraud and risk investigation of email limit and rDNS requests *Setting PTR records *Bash scripting repetitive Linux tasks i.e.(Curl multiple URLs, nmap multiple IPs, etc) *Running SQL queries on a MySQL database for data trends. *Editing HTML/CSS wikis

Cloud Support Graduate

Amazon Web Services•  November 2018 - March 2019

Worked AWS Premium Support technical cases for the following AWS services: • EC2 service E.g. (Troubleshooting Failed SSH or RDP connection issues, troubleshooting Apache, Nginx, MySQL or PHP issues, mounting and unmounting EBS volumes or EFS, troubleshooting run level/target issues, local firewall issues, managing file size or inode table, assisting with creating snapshots or AMIs, repository or installation issues, etc.) • ELB, ALB or NLB E.g. (Troubleshooting HTTP/S traffic routing, SSL certificate, IP Pool issues, etc.) • EC2 Networking E.g. (Troubleshooting EIP, VPC, route table, security group, port, NAT, local or Internet gateway, BGP, VPN tunnel, Private/Public Subnet, CIDR notation, VPC to on premise issues, deep diving VPC flow logs for root cause issues, troubleshooting config issues with CloudWatch or Cloudtrail, etc.) • S3 E.g. (Troubleshooting ACL, CORS, versioning, static S3 bucket website issues, etc.) • CloudFront E.g. (Troubleshooting CNAME, CloudFront origin issues, etc.) • Route 53 E.g. (Troubleshooting Hosted Zones, assist with creating DNS records, troubleshooting domain name and IP issues, etc.) • SES and SNS E.g. (Troubleshooting sending mail or notifications, verifying email or domains, subscriber issues, etc) • RDS E.g. (Troubleshooting endpoint connection issues or migration issues, etc.) • Security E.g. (Troubleshooting IAM policy issues, assisting with creating SSL certificate, troubleshooting issues with Certificate manager, etc)

University of South Africa

Finance, Bachelor of Accounting Sciences in Financial Accounting•  January 2014 - January 2018

The primary purpose of the qualification is to provide qualifiers with graduate-level knowledge, specific skills and applied competence that provide for continued personal intellectual growth, gainful economic activity and valuable contributions to society in the fields of Accounting, Auditing, Management Accounting and Income Tax. The second purpose of the qualification is to provide South Africa, and other countries, with graduates in the fields of accounting and auditing. A further purpose of the qualification is to provide qualifiers with a base of further specialisation towards a professional career in accounting, auditing and/or related fields. Degree: https://www.unisa.ac.za/sites/corporate/default/Register-to-study-through-Unisa/Undergraduate-&-honours-qualifications/Find-your-qualification-&-choose-your-modules/All-qualifications/Bachelor-of-Accounting-Sciences-in-Financial-Accounting-(Revised-Curriculum-2020)-(98302-%E2%80%93-FA1)