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CXQO Associate
Amazon• January 2021 - Present
I Support backend Technology which makes Just Walk Out Technology possible for Amazon GO stores and Partners. ● Annotated, Accessing, Monitoring, and Protected the data. ● Given training and assistance to the associates on SOP and Process. ● Resolved Customer issues & queries through Calls & Chats and documented the issues related to the process to the Manager. ● Escalated the billing issues of customers to the development team. ● Part of testing the process before the new store launch. ● Member of the engagement team, I need to check fun activities are conducted every week throughout the site. ● Coordinate with business users in gathering business requirements and translating them to technical specifications. ● Perform data analytics and generate insights as per business requirements. ● Created interactive and highly informative Power BI reports. ● Used Power BI to collaborate with different end users and stakeholders to work on live data sources for real-time analysis. ● Perform DAX queries using Power BI tools. ● Extracted large volumes of data from various SQL servers and loaded the data into the target data source by performing different kinds of transformations using SQL Server Integration Services (SSIS) Microsoft SQL Server. ● Involved in creating SQL stored procedures, Functions, Views, and Indexes in Microsoft SQL Server using appropriate business rules, and standards for better performance. ● Documented and maintained database system specifications, diagrams, and connectivity charts. ● Managed high-availability SQL Server environment supporting financial, business intelligence, and CRM systems with load-balancing across multiple data centers. ● Participated in creating reports that deliver data based on stored procedures. ● Used SQL skills to mine data and provide the company with beneficial information. ● Helped to solve major company issues using data as evidence-based support. ● Finding correlations in data to discover meaningful insights. ● Identifying key performance indicators (KPI) to help companies adjust and fulfill objectives.
Education
Malla Reddy College of Engineering, Medchal
ECE, B.Tech• August 2016 - September 2020
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