Neha Tahalramani

Customer Success Management & Operation Executive

RoaDo•  January 2022 - Present•  Remote

Delivered actionable data-driven insights to stakeholders through clear reports and presentations, enhancing decision-making. Partnered with clients to analyze workflows, identify growth opportunities, and implement strategies for improvement. Led client meetings to review project progress, address concerns, and incorporate feedback to drive continuous improvement. Over 100 customer support experience in logistics supply chain across India, with a focus on Madhya Pradesh and West Bengal. Delivered exceptional customer service in the logistics supply chain, resolving inquiries within an average of 10 minutes to maintain high customer satisfaction.

Data Analyst

RoaDo•  January 2022 - August 2024•  Remote

Improved activation speed by 20%, reduced first location time from 45-50 minutes to 10-20 minutes, and increased update frequency by 30% through vendor analysis. Automated bi-weekly query analysis using a Python script with pandas, saving significant time and effort. Automated data collection by integrating MongoDB with Google Sheets using Python, ensuring real-time data flow. Conducted cost, route, and e-waybill extension analysis, providing customers with detailed insights and solutions. Automated the addition and GPS vendor integration of 100 vehicles using a Python script, eliminating manual tasks.

Data Analyst Executive

Sharda Products•  April 2018 - April 2019•  Katni, India

Analyzed overall company sales data to identify trends and determine peak sales months, leading to a 15% increase in targeted marketing efforts. Conducted product-specific analysis to understand demand patterns for coolers and almirahs, resulting in a 10% improvement in inventory management. Developed reports and visualizations to highlight sales performance and support strategic planning, contributing to a 12% increase in sales revenue. Collaborated with the sales team to leverage insights for optimizing inventory and marketing strategies. Provided actionable recommendations to enhance product positioning, driving a 20% increase in customer engagement and revenue growth.