Nathan Petersen

Customer Service L3 Digital Supervisor

Amazon•  March 2020 - Present

Troubleshooting assistance for L2 technicians via Chat. Daily checking of problematic ticket escalations for devices and apps. Handling of escalated customer calls from L2 Technicians. Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment. Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.

Sales Consultant

First National Bank•  February 2018 - March 2020

Opening of Business accounts (Sole Proprietor's, Private, NPO's companies etc). Opening of Consumer accounts and services within those accounts. Validation of documents for creation and changes to accounts, wills. To meet sales target according to KPA's monthly. Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base. Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Multi-Skilled Consultant

First National Bank•  January 2017 - February 2018

Conversion of identified leads into sales. Adhere to foreign exchange mandates and security. Checking FICA documents. Comply with governance in terms of legislative and audit requirements. Complete banking paper work for the following foreign exchange (Global Outwards & Inwards Payments). Manage appropriate relief role for Telling. Service and Administration.

Bank Teller

First National Bank•  March 2015 - January 2017

Educated customers on use of banking website and mobile apps. Customer inquiries regarding account balances, transaction history, services charges and interest rates. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Provided customer records, account statements and copies of checks. Removed mutilated currency from circulation. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.