Mo Venouziou

Research Scientist

Amazon•  January 2022 - Present

L5 Research scientist specializing in NLP within the customer service space. - Close collaboration within cross-functional teams (science, product, engineering, and annotators) taking products from conception to production. - Developed prototype retrieval augment generation (RAG) generative large language model (LLM) Agent. Prototype is the basis for a major component of the team's product plans and vision. - Developed a custom multimodal transformer predictive model (multi-class), blending textual, numerical and categorical features. Work included design, coding, training, measurement and productionalization. This in-production model drives measurable cost savings. - Experience with AWS Services (ex. Bedrock, Cradle, Sagemaker), Amazon-interal version of Kubeflow and Git version control

University of Rochester

Economics, BA•  August 1998 - May 2002

Double major in Economics & Mathematics