Mustika Rani

Operations Monitoring Center Staff

Huawei•  February 2024 - June 2024•  Jakarta

Operations Monitoring Center (OMC) Monitoring Huawei PS Telkomsel ENOM (Enhanced Network Operation Model Project 2024) Area 2 Jakarta Regional 4 West Java Responsibilities: • Escalation of network interruption, incident, or degradation of service in a Timely and hierarchic manner • Accurate and timely level support, Incident Notification and follow-up • Responsible as bridge and point of contact to all related parties including Customer, internal management, back office, engineer, regional team, field engineer, and 3rd party • Leading incident or degradation of service restoration involving all related parties • Special Events & VIP Handling • Major and critical incident assistance • Coordination with customer and MS internal departments. • External coordination & incident escalation and follow-up (Phone, Email, WA, or other means) • Change Request & Planned work coordination, monitoring (pre-post), audit result verification, and reporting • Internal and external per shift report • Shift handover report • Provide the timeliest and most informative update on system, network availability, and incident notification to management and customers • Generates technical reports on the network status, current operation state, incident numbers, and incident resolutions

Admin Project Indosat

Koperasi Pegawai Indosat•  June 2023 - February 2024•  Jakarta

Operator : PT. Indosat Ooredoo Hutchison, Tbk Vendor : Koperasi Pegawai Indosat Project : National MOCN Dismantle IOH Warehouse & Inbound Dept: • Tracking material issue Genset, RAN, Module PS to region • Tracking material dismantle, inbound, & warehouse • Provide material redeploy dismantle data • Request plan, schedule Inbound to DHL Supply Chain & updated inbound pass • Update Inbound to MT Dismantle For Vendor V4.0 RAN & TRM ATP Document : • Review Dismantle Acceptance Test Procedure (ATP) document from all region partner in Indonesia. • Created & Quality Checked to ATP document (approved & rejected) must be completed dismantled based on dismantle equipment category • Submitted approved ATP & document to MS Huawei up to 100 document/day and follow up rejected document to the region • High knowledge & good understanding with dismantle category, such as RAN/RF equipment, Power Supply, & Transmission • Minimize rejection & maximize submission achievement document

Admin Project

Ericsson•  July 2022 - June 2023•  Jakarta

Project : Preventive Maintenance PM RAN & TMG (3M & 6M) Operator : PT. Indosat Ooredoo Hutchison, Tbk Vendor : PT. Ericsson Indonesia, Tbk Subcont : PT. Personel Alih Daya, Tbk (KopIndosat Group) Region : Jabodetabek Placement : Koperasi Karyawan PT Indosat, Tbk Employee Contract : Project Based (End of project) • Tracker Team Managed Service Preventive Maintenance Tower Maintenance of PT. Ericsson Indonesia (EID) Indosat Ooredo Hutchison operator (IOH) Jabodetabek area. • Providing data and providing solutions for monitoring & achieving project progress so as to achieve targets. • Coordinating & supporting Field Technician Engineer to provide related data to site maintenance activity. • WO Dispatcher Radio Access Network Preventive Maintenance, Battery Tester, & TMG. • Familiar in using FSM/IFS ERICSSON Dispatcher Tools, FEAT (Field Engineer Activity Tools), Netgear, etc. • Checking NE submission based on NE target Netgear. • Responsible as Helpdesk Punchlist Preventive Maintenance PT Ericsson Indonesia • Escalation punchlist issue to Helpdesk/NOC Tower Lease Provider (TLP) • Collecting & Providing Trouble Ticket evidence to the tracker. • Experienced in Microsoft Office, especially Outlook, and Excel in using formulas such as lookup, pivotable, If, etc.