Muskan

Software Engineer

247ai•  September 2023 - Present•  Bangalore

• Played a pivotal role at 247AI driven customer engagement solutions, yielding $306M revenue • Orchestrated production support, builds, and deployments, resolving 100+ customer issues • Spearheaded 60% boost in self-serve user experience through feature enhancements • Implemented date-based data filtration, reduced data searching time by more than 50% • Enhanced customer support by introduced email functionality, optimizing client interaction by 30% • Automated User’s Access Management by the introduction of 1 new tab field • Tech Stack: JAVA, Spring Boot, SQL, NoSQL, Cassandra, Google Cloud Platform, Twilio Console, Docker

Software Engineer

Intuit•  January 2022 - September 2023

• Enhanced customer subscription and billing experience in BRM (Billing & Revenue Management) for 200+ clients. • Created a new feature MBP(Multi-Billing Profile) from scratch, for split subscription payments, generating revenue of $4.2M per year. • Resolved a negative customer perception by offering customers to keep their original QB Time feature while downgrading payment subscription; a significant customer win. • Implemented OnePay feature, allowing one-time payment for tax filing, and generating revenue of 200K CAD per year. • Accelerated offer loading time by parallel processing of logical chunks, reducing development time by 40%.