Navina Murugadas

Investigation Associate

Amazon•  March 2024 - Present•  Chennai

Investigating and resolving complex claims to safeguard Amazon and its customers. Resolved 25,000+ Units of Work (UoW) in OTC Photon, advancing from low/medium to high complexity. Currently managing 1,500+ end-to-end cases monthly in Guided Work Flow (GWF). Applying CTPS SOPs to ensure high-quality decisions and operational excellence. Identifying fraud patterns and mitigating risks proactively. Leveraging expertise in handling end-to-end processes and proprietary tools. Communicating with stakeholders via email to resolve claims effectively. Awarded the Super Star Trainee Phonetool Award for outstanding performance during training. Maintaining confidentiality while consistently exceeding productivity and quality standards.

Data Science Intern

Combined Internship Experience•  August 2023 - March 2024

Engineered a Movie Recommender using cosine similarity, achieving 85% accuracy & enhancing user engagement. Developed a predictive advertising model with 92.5% accuracy, boosting sales forecasting and marketing efficiency.

Data Analyst Intern

Combined Internship Experience•  October 2023 - December 2023

Analyzed over 254,000 pharmaceutical entries with Power BI, driving sales optimization and cost reduction. Designed data visualizations highlighting 15 key product categories, improving targeted sales strategies.