Mubeen Khan

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Work Experience

Access Team Lead
Northwestern Medicine• October 2018 - Present
Recruited to function in an assistant manager role. Supervises and coaches 80+ employees connecting patients to healthcare resources in a fast-paced environment. Key contributions: • Filled a gap and drove the transition to a work-from-home model and constructing a comprehensive, digital operations-framework on Microsoft Teams/OneNote, reducing employee-question response times by 80%, improving inbound capacity by 20%, and cutting training time by 33%. • Took initiative to build an artificial intelligence package in R/Python to automate data collection and interpretation, quality assurance, and analysis implementation, saving 40 man-hours per week • Stepped outside of his role to conceptualize and integrate automation/data analysis tools to measure department progress and modernize management processes (i.e. employee attendance, performance, corporate compliance). Trains senior leaders accordingly • Led and conducted an audit that resulted in an overhaul of the quality assurance department. • Coordinated 20 go-lives and 6 key-initiatives to improve department processes. Helped lead a key initiative that reduced patient wait times for appointments by 2 months
Mental Health Specialist
Garfield Park Behavioral Hospital• June 2018 - October 2018
Brought on to provide inpatient psychiatric support and counseling to 20 pediatric patients from underprivileged backgrounds. Conducted group therapy, CBT, nutrition, and entertainment while coordinating with physicians and nursing staff. Key contributions: - Provided documentation that facilitated a patient’s successful entry into foster care.
Mental Health Worker
Heartland Alliance• June 2018 - October 2018
Hired to provide healthcare support to a challenging population of active substance users in an innovative affordable-housing project centered on harm-reduction. Provided medication support, counseling, care-coordination, and petty cash for 25 tenants. Key contributions: - Provided documentation that helped a tenant graduate to independent housing.
Senior Educator
Peer Health Exchange• September 2014 - June 2016
Expanded responsibilities from the previous Junior Educator role to include training educators, teaching advanced curricula, and supporting operations. Key contributions: - Prevented key operations from failing during a staffing shortage. - Awarded Educator-of-the-Year and a Career Achievement Award in 2016.
Research Assistant
University of Chicago• April 2014 - January 2016
Coded and analyzed gestural and eye contact data from infant interviews for communication research. Separately, collected and analyzed DNA from hamster brains to understand the effects of circadian rhythm interruption on immune systems.
Junior Educator
Peer Health Exchange• September 2012 - June 2014
Taught health topics to high-school students in underserved areas through the Chicago South side, including sexual communication, elementary advocacy skills, sexual health, mental health, and informed decision-making.
Research Assistant
MD Anderson Cancer Center• January 2010 - August 2013
• Performed wet-lab and statistical research on multiple myeloma, amyloidosis, graft-vs-host disease, and umbilical cord blood. • Learned and performed care of cell lines, flow cytometry, mouse necropsy, identification of protein markers and genetic abnormalities, harvested cord blood cells, electrophoresis, etc. • Performed significant data entry, review, and analysis with large datasets. • Participated in weekly lab meetings and learned about the intellectual process behind study design and administration in the field of stem cell transplantation. • Shadowed specialized oncologists and interviewed patients and family members.