Kireeti Siva

Software Engineer

Uber Technologies, Channels•  June 2022 - Present•  Austin

Collaborated with multiple operations teams to identify feature requirements, design, develop and successfully launch Whatsapp as a support channel businesses and earners in over 20 countries. Achieved significant cost savings in licensing, amounting to millions by developing various features which facilitated the migration of customer support agents from the Salesforce platform. Enabled proactive Live chat support for a new Uber’s line of business focused on rental cars.

Software Engineer

Amazon Web Services, QuickSight•  December 2019 - June 2022

Designed data schema models and developed critical APIs for query, feedback, usage statistics and answer retrieval for newly released QuickSight Q. Orchestrated collaboration among multiple teams and delivered key pieces of the system like Q infrastructure provisioning flow, metering billable events ahead of tight deadlines. Collaborated with ML science and product teams, to integrate with internal analytics platform to facilitate iterative improvements to ML models utilized for query responses and generate customer reports.

Software Engineer

Copart Inc., Auctions•  September 2017 - December 2019

Played a crucial role in developing a completely new auction client system which sells on an average of 15,000 salvage cars per day and supports auctions in 8 different countries and 10 Copart websites. Prelim bidding feature that I developed have received a great positive feedback reportedly increasing the average selling price per lot by 200 USD. Reduced caching time by 90% through the redesign of caching framework, resulting in substantial improvements in API response times.

Software Engineer Intern

Copart Inc., Auctions•  August 2016 - August 2017

Crucial member of a team that developed web application to monitor live auctions, server statuses and automated self-recovering mechanisms in case of any sale initialization or live bidding message event failures which resulted in improving over all system availability to 99.95%.