Monika Ojha

Operations Associate

The star in me•  March 2021 - March 2023•  HYDERABAD

Developed data-driven insights and personalized learning recommendations, improving employee engagement by 35% based on feedback analysis. Collaborated with cross-functional teams to build models like dropout risk prediction and dynamic pricing for scalable business impact. Created personalized leadership content by analyzing market trends and resolving key onboarding and user engagement challenges. Worked with educators, leadership teams, and clients to identify and solve business pain points through innovative data solutions. Designed KPIs and analyzed trends using digital tools like Google Analytics to optimize performance and user adoption. Strategized simplified content delivery and assessments to enhance learning management systems and customer success outcomes. Led projects that improved customer retention by 15% and marketing campaign effectiveness by 20%.

Intern

Pro Grad Jr•  September 2020 - February 2021

Collected and cleaned data for analysis. Analysed data to identify patterns and trends. Built data visualizations and reports to communicate insights. Collaborated with teams and documentation of projects.