Mohamed Fawaz

Business Operation specialist

Fawry•  November 2024 - Present

Update & review system configurations. Review Fawry applications specs before going to production. Monitor system behaviors against expected and identify differences. Handling service complaints from Internal and external parties and end customer related. Identifying and suggesting areas of improvement. Setting and reviewing day-to-day processes. Coordinating between external parties and internal support teams. Investigation for discovered issues down to root cause. Communication with external parties (Banks-Billers) to maintain a smooth and successful relationship. UAT acceptance and approval. Operational KPI’s & analysis reports for business needs.

Data Specialist

EET Global•  April 2024 - November 2024

Accurately input and update contact information into the company's database. Ensure data integrity and completeness in all entries. Utilize Outlook for sending and managing emails effectively. Employ advanced Excel skills for data organization, analysis, and reporting. Maintain confidentiality and security of sensitive information.

DataAnalysis Intern

MavenAnalysis•  April 2024 - May 2024

Internship focusing on data analysis and visualization: Analyze large data sets using SQL and Python, identifying key trends and patterns. Developed and presented data visualizations using Excel, resulting in enhanced stakeholder understanding of complex data sets. Collaborated on a project to streamline data collection processes, reducing data processing time by 25%.

Python DataAnalysis trainee

NTI•  February 2024 - April 2024

Data manipulation with pandas. Data visualization with Matplotlip.