Mohamed Samy

Quality Control Analyst

Tiba2000•  August 2024 - Present•  Cairo

I'm Working as Data analyst and automation specialist in QC Department, I develop programming scripts using python to automate testing processes and create backups for Excel sheets that contain essential company data related to operations. Additionally, I design dashboards using Power BI to generate visual reports. My primary role involves utilizing technical tools to automate various tasks, ensuring efficiency and accuracy across processes.

DevOps Intern

DEPI•  March 2024 - Present•  Cairo

- GitHub: Managed source code, version control, and collaborative development workflows. - GitHub Actions: Automated CI/CD pipelines to streamline code deployment and testing. - Flask: Built and deployed lightweight web applications and APIs for integration with DevOps workflows. - Automation Testing: Implemented automated test suites for efficient and reliable software validation. - Docker: Containerized applications for consistent and scalable deployment across various environments. - Terraform: Defined and provisioned infrastructure as code (IaC) for scalable cloud architecture. - Ansible: Automated configuration management and orchestration of multi-node environments. - Jenkins: Managed CI/CD pipelines for automating build, test, and deployment processes. - Kubernetes: Orchestrated and managed containerized applications at scale across clusters. - Helm: Managed Kubernetes applications using Helm charts to streamline deployment processes. - AWS (Amazon Web Services): Leveraged cloud infrastructure services for scalable and secure deployments. - Prometheus : Collects and stores its metrics as time series data, i.e. metrics information is stored with the timestamp at which it was recorded, alongside optional key-value pairs called labels. - Loki : Log aggregation system designed to store and query logs from all your applications and infrastructure. - Grafana: Monitored system performance and visualized data for real-time insights into infrastructure health.

Head of Marketing

IEEE Fayoum Student Branch•  June 2021 - October 2023•  Fayoum

•Organized weekly team meetings to facilitate continuous learning and skill development in marketing practices, including topics such as marketing research methodologies and content writing strategies. •Fostered a collaborative environment where team members could share insights, exchange ideas, and brainstorm innovative marketing strategies. •Implemented feedback mechanisms to gather input from team members and improve the effectiveness of marketing initiatives. •Actively participated in organizing and executing marketing campaigns and events to promote IEEE Fayoum University Branch and its initiatives. •Developed and maintained strong relationships with stakeholders, including students, faculty, and external partners, to support the organization's marketing goals and objectives.

Telesales Agent

Amazing Egypt•  May 2023 - September 2023•  Cairo

I work as a sales employee in the Amazing Egypt Company, as it is a consumer financing company for installment services such as (surgeries - study expenses - trips or travel - marriage expenses..etc) any service in general. I deal with customers and stay with them step by step and explain to them everything about the required steps and papers and convince them of the offers presented From our company, where they successfully contracted with us

Customer Service Representative

ElAraby Group•  February 2019 - November 2019•  Cairo

i was a customer service agent i was supporting customers and solve their problems and handling angry clients and provide them with the best solutions in different ways .. then i have been promoted to be a telesales agent because of a high kpi's and then i have been promoted to be a supporter .. i have left this due to study