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Work Experience
IT SUPPORT TECHNICIAN
Kenya pipeline company limited •  August 2023 - January 2024
 Provided user support by efficiently troubleshooting hardware and software issues, ensuring minimal downtime and optimal functionality for end-users.  Assisted in the setup and maintenance of local area networks (LANs), actively addressing, and resolving connectivity issues.  Executed data backup, recovery, and cloning procedures, enhancing data management practices, and ensuring data integrity.  Participated in hardware maintenance tasks, diagnosing, and resolving computer hardware and peripheral issues promptly.  Implemented remote support strategies, efficiently addressing user issues from various locations to enhance overall service delivery.  Collaborated cross-functionally with the IT team and other departments to address and resolve complex technical challenges.  Documented detailed procedures and troubleshooting steps, creating clear and concise documentation for future reference and knowledge sharing.
Education
KCA University
Information Technology, diploma •  January 2022 - November 2023
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