Modassir Muztaba

Business Development Associate

Urban Company•  May 2022 - July 2022

○ Responsible for reducing request loss for Men's Grooming Luxe and pushing partner's activities for ten metropoles nationwide ○ Handled city operations, balanced OPS metrics, FBCE (fulfilment of bad customer experience) and supply shaping. ○ Frequently worked with SQL server and databases to maintain metrics like request loss, delivery percentage, and FBCE. ○ Reduced request loss percent from 14% to 2.7%, ensured 100% deliveries of net request.