Michael Burbank

Assistant Logistics Manager

Academy Sports + Outdoors•  July 2022 - February 2023•  Wichita, Kansas

Directed shipping and receiving of wide range of products daily. Kept corporate departments and customers updated on critical shipments. Prepared updated shipment reports for executives and clients. Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals. Expedited resolutions of shipping errors and packaging mistakes.

Sales Team Lead

Academy Sports + Outdoors•  January 2022 - July 2022•  Wichita, Kansas

Led a team of sales associates while providing guidance and setting personal goals. Developed and implemented sales strategies to achieve daily/weekly/monthly/yearly sales targets. Monitored and evaluated team performance, providing consistent feedback and coaching. Collaborated with management to optimize store operations. Conducted consistent team meetings to communicate goals, concerns and desired future positions.

Sales Associate

Academy Sports + Outdoors•  January 2020 - January 2022•  Wichita, Kansas

Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Boosted sales by conferring with customers to evaluate their needs and requirements and recommend best-fit company offerings. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained customer satisfaction while handling products quickly and professionally. Solved customer challenges by offering relevant products and services to fit their needs.

M1A2 Abrams Tank Crewman

United States Army•  June 2017 - May 2019•  Fort Hood, Texas

Collaborated with mechanics to troubleshoot and resolve mechanical issues, enhancing operational efficiency and reducing downtime by 25% through diligent maintenance protocols and proactive repairs. Operated and maintained the M1A2 Abrams tank, executing tactical maneuvers during training exercises and real-world operations while ensuring a 100% mission readiness rate at a moment's notice. Executed complex maneuvers and tactical operations with M1A2 Abrams tank, ensuring mission success during training exercises and real-world deployments, contributing to a 20% improvement in unit readiness and operational efficiency.