Michell Campos

ITOps Managerr

TokStok•  October 2022 - October 2023

Management of IT Support and Operations areas, focusing on efficiency and operational indicators, managing budget and investments (OPEX and CAPEX), leading a team of 6 direct reports comprising over 40 individuals, reporting to the Chief Technology Officer.

Tech Manager

TokStok•  January 2021 - October 2022

Management of physical store systems development. Budget and investment management (OPEX and CAPEX). Leadership of 5 direct reports in a team of over 15 people. I am reporting to the Chief Technology Officer. • Led sales channel development teams aligned with strategic demands, delivering value through OKRs and emphasizing continuous improvements. • Actively engaged in team management, conducting individual meetings focused on leadership development and alignment of technical teams. • Led the transformation project of the monolithic architecture of the store assistant platform into three distinct applications, increasing system resilience and scalability. • Collaborated to implement monitoring and standardization in microservices communication. As a result, the platform became more robust, adaptable, and efficient, achieving 99.9% availability leading to sales improvements.

IT Coordinator

TokStok•  March 2020 - December 2020

Development of digital sales channels and physical store systems. Leadership of 4 direct reports in a team of over ten people. I am reporting to the Chief Technology Officer. • I promoted operational excellence in IT within sales channels, overseeing processes, managing conflicts, and handling communication with other teams. • Actively participated in technology decisions, aligning backlogs, managing personnel, and hiring new team members. Ensured strategic deliveries involving teams and suppliers, prioritizing demands, and collaborating with cross-functional teams. • Instability issues in the store assistant platform were resolved, resulting in increased stability and a better customer experience with fewer interruptions. Implementing this change resulted in a significant increase in platform usage, from 50% to almost 80%. • During the pandemic, collaborated with the development team to implement payment-by-link and an anti-fraud system. As a result, the stores were able to offer a secure payment method to customers, significantly impacting sales.

IT Coordinator

Blue Group Digital•  January 2017 - March 2020

Responsible for coordinating the internal and external development team (10 individuals), leading the e-commerce projects for Bluemarket, Marabraz, and Mappin, focusing on implementing developments and integrations in/out. • Overcame significant challenges in team management. Took actions such as recruiting, internal training plans, and hiring external teams allocated in consultancy offices, resulting in successful implementations and approximately a 15% increase in sales through integrations with external marketplace platforms. • Worked with the development team on stabilizing the Marabraz e-commerce platform, which was experiencing downtimes due to misconfiguration in the Magento platform, standardizing the deployment process and significantly improving sales.