Melissa E Usher

Family Manager

Self-Employed•  January 2003 - Present

Plan and organize activities, meetings, meals, personal care, and local travel efficiently. Gather and analyze data to support informed decision-making processes. Execute projects by strategizing, delegating tasks, and ensuring follow-up for timely completion. Establish and maintain filing and retrieval systems to provide historical reference. Develop and manage team budgets effectively. Forecast and manage supply inventory to meet operational needs. Coordinate supply orders and verify receipt to ensure smooth operations. Maintain equipment functionality through regular preventive maintenance. Assess and implement new equipment, procedures, and techniques to enhance effectiveness and efficiency. Troubleshoot operational issues and adapt operations as needed. Continuously enhance professional and technical expertise through education and training opportunities. Collaborate with team members to achieve collective goals and outcomes. Provide training to team members in communication, problem-solving, personal development, and conflict resolution. Foster open and transparent communication within the team. Address and resolve internal and external conflicts impacting team cohesion.

Volunteer Coordinator

Self-Employed•  January 2011 - January 2023•  St Francois County, MO

Coordinated various community events, overseeing planning and execution remotely. Demonstrated strong communication and problem-solving skills in managing diverse projects. Collaborated with stakeholders to ensure successful outcomes.

Recruiter/Admissions Agent

Dynamic Education Systems Inc•  January 2014 - January 2015•  Saint Louis, MO

Utilized strong understanding of student needs to identify solutions within the Job Corps program. Collaborated with teams to meet company goals and student expectations. Conducted research, identified pain points, and proposed effective solutions.

Emergency Communications Operator

Johnson County Emergency Communications•  January 2002 - January 2010•  Warrensburg, MO

Managed emergency communication systems to coordinate response efforts during crisis situations, ensuring rapid and efficient handling of calls for service. Utilized advanced dispatch technology to log incident reports, monitor emergency response units, and maintain communication with field personnel to provide real-time support and updates. Demonstrated exceptional ability to remain calm and composed under pressure, providing clear and concise instructions during emergency situations, contributing to effective and timely responses. Played a key role in critical decision-making processes by analyzing situations quickly and accurately, prioritizing calls based on urgency and available resources. Trained and mentored new operators on communication protocols, system operations, and stress management techniques, improving overall team performance and response times. Maintained rigorous adherence to legal and procedural guidelines to ensure compliance with national and local regulations concerning emergency services. Enhanced system effectiveness by recommending upgrades and improvements based on incident review outcomes and technological advancements.