Milton C. Herrera

Software Engineer

Igaiki•  September 2019 - Present

• Designed quality control tolerances for engineering projects, applying customer requirements to design considerations for maximal results. • Analyzed current system performance and historical data to identify patterns and areas in need of improvement. • Handled project budgets, proposals, and technical documentation with detail-oriented and methodical approach. • Used good organizational skills to manage workload. • Worked well with different people to address challenges and solve problems collaboratively.

Technical Account Manager

VeriTran•  January 2021 - October 2021

• Assisted team members and managers with tasks to maintain productivity and meet project milestones. • Worked with the sales team to understand customer requirements and offer technical support for the sales process. • Incorporated customer feedback and current requirements to update the available parts and product configurations. • Resolved operational problems related to tasks, keeping projects on track. • Maintained good working relationship with co-workers and management. • Finished tasks and job duties, adhering to deadlines to avoid delays.

IT Director

Lagobo Distribuciones•  September 2018 - August 2019

• Led and coordinated staff to deliver projects on time, within budget and to scope. • Reviewed performance and capacity of company-wide IT infrastructure planning, modifying policies and appointments to positively impact all operational metrics. • Defined priorities and risks for enterprise-wide IT initiatives to maximize return on investment. • Hired and trained well-qualified, tech-savvy staff to keep the department efficient and successful. • Managed IT team workflows and established priorities, effectively maintaining schedules and consistently meeting objectives. • Administered +$100.000.000 COP yearly budget with minimal waste or excess by carefully controlling expenses and managing procurement. • Handled team disciplinary actions and implemented motivational strategies to increase overall performance and work quality. • Delivered primary DBA support, developed complex ETL process and PL/SQL packages to move and translate data with Pentaho.

Software Engineer

Indra Colombia•  July 2012 - September 2018

• Collected and reviewed data to analyze system capabilities and development requirements. • Created and delivered status reports and identified pending action items for resolution. Interfaced regularly with project members to coordinate strategies, schedules, and tasks. • Communicated with key stakeholders to determine project requirements and objectives. • Coordinated and designated work tasks among team members. • Modified existing software by correcting errors and upgrading interfaces for improved performance. • Coordinated successful deployment of new software applications and checked functionality against design specifications. • Maintained product quality by analyzing feedback, managing integration, and performing continual tests. • Worked with quality assurance staff to validate code and debug issues. • Corrected errors in software to fix performance issues and improve usability.

Oracle DBA

Empresa de Acueducto y Alcantarillado de Pereira•  June 2007 - March 2012

• Delivered primary DBA support to implement, upgrade and maintain server environments. • Automated creation, maintenance and refreshing of instances and database environments. • Maintained optimal quality of software packages and scripts to monitor and tune database environment. • Anticipated database problems and recommended performance improvements to meet high-level operational standards and maintain uptime. • Modified existing databases and database management systems. • Test programs and databases to identify errors, modify systems and correct the problems impacting performance. • Worked with programmers and analysts to understand the tasks to be performed as established with workflow charts. • Created process models, specifications, and diagrams to provide direction to developers and project team. • Defined business intelligence requirements in layman's terms for simplification. • Coordinated and controlled flow of business intelligence data between sources and end-users. • Wrote SQL queries, understanding of relational database concepts, ETL methodologies. • Worked with different functional units to understand reporting needs and translate business needs into actionable reporting. • Developed front-end reporting applications using IBM Cognos Power Play Studio (Cognos Business Intelligence, Cognos Metrics Manager). • Developed complex ETL process and PL/SQL packages to move and translate data with OWB