Badges
Certifications
Work Experience
Operations Support Analyst - L2
Paul Mason Consulting•  September 2020 - Present
Keeping services up and running. - Troubleshooting for any issue or error in system. - Monitoring systems to keep them up and running. - Performing regular checks to identify any issue in the system. - Identifying issue of the customers and taking appropriate action to resolve the issue as soon as possible. - Taking calls of the customers and retrieve the details to progress the incidents logged by them.
Level 3 Technical Support Engineer
StayinFront India Pvt. Ltd.•  September 2016 - April 2020
Keeping services up and running. - Managing systems and servers. - Troubleshooting for any issue or error of systems. - Monitoring systems to keep them up and running. - Doing server maintenance with latest software update. - Managing server through AWS.
Education
VPMP Polytechnic, Gandhinagar
Computer Science & Engineering, Diploma•  August 2012 - May 2016
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Skills
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