Maxwell Ajwang'

Systems Support Engineer

Sybyl Kenya Limited•  December 2021 - August 2023•  Nairobi

1. Joined Sybyl Kenya Limited after the company acquired the asset management and service maintenance contract from Technology Associates East Africa and was assigned to support the I&M Bank Data Centre and Network Operation Centre. 2. Monitored and maintained uptime on banking systems using SolarWinds and Vynamic View applications. 3. Monitored and analyzed customer transactions on all banking gateways including Internet banking, mobile banking and points of sales to ensure seamless transaction processing. 4. Analyzed throughput on servers, database volumes and network links and ensured optimization across all client facing platforms with no service interruptions or downtime. 5. Maintained network and hardware integrity and coordinated field engineers to restore uptime and perform preventive maintenance on all network links and hardware. 6. Received, analyzed and logged service calls from system users and resolved the calls as per Service Level Agreements. 7. Prepared system reports (Daily, Weekly and Monthly Reports) used in periodic system audits and presentation to the banks business unit.

Systems Support Engineer

Technology Associates East Africa Limited•  January 2019 - November 2021•  Nairobi

1. Integrated an asset management and service monitoring system for Automated Teller Machines (ATMs) and Point of Sale devices (PoS) called Vynamic View. 2. Undertook and participated in User Acceptance Tests, periodic system maintenance, change management, and user support. 3. Fostered business relationship with the client by providing on-site, first line support for integrated systems at I&M Bank Data Centre and Network Operations Centre. 4. Monitored and maintained network and applications’ uptime using SolarWinds and Vynamic View in collaboration with network vendor (Liquid Intelligent Technologies).

Associate Software Developer

Novel Technologies East Africa Limited •  August 2017 - December 2017•  Nairobi

1. Undertook CI/CD operations during implementation of the Agricultural Department Information Management System (ADIMS) for the State Department of Agriculture. 2. Worked in a team of senior software developers to develop ADIMS web interface using the C# MVC framework in Microsoft’s Visual Studio. 3. Prepared vision boards and progress presentations used during weekly milestone meetings to the client (State Department of Agriculture). 4. The system enabled the State Department of Agriculture to manage farmers’ details, crop yields, farm acreage, insurance premiums, claims, and yield per season. 5. The ADIMS system also generated detailed reports on crops, yield, crop insurance and food security reports.