Mark Hall

DevOps Engineer Intern

IBM•  June 2023 - August 2023

Led the phase-out of an outdated incident management app, employing enterprise design thinking and stakeholder interviews for a smooth transition, enhancing collaboration and knowledge sharing. Architected and implemented a TypeScript Node.js microservice, integrating MongoDB, to expedite incident response via Slack-native task boards, employing Jest for robust testing, enhancing system performance and reliability. Deployed the application to IBM CIO Cirrus and CI/CD pipelines, utilizing Docker and OpenShift/Kubernetes to simplify the deployment process and reduce deployment times. Debugged a firewall issue using command-line tools, leveraging Linux and networking skills to rapidly clear deployment hurdles and ensure smooth operational continuity. Collaborated closely with cross-functional teams, involving effective communication to ensure seamless integration of DevOps practices into existing development workflows.

Test Automation Engineer Intern

Meraki•  January 2023 - April 2023

Created a custom Python API library to streamline the analysis of firmware test results by interfacing with a PostgreSQL database, significantly improving productivity for engineers. Acquired and applied knowledge about cloud concepts, with a focus on scalability and reliability for large user groups, utilizing AWS to facilitate a more robust and efficient system design. Developed Ansible playbooks to automate the installation of testing binaries, greatly reducing the manual workload for engineers. Additionally, implemented automated testing frameworks using GitLab CI/CD for continuous integration processes, effectively reducing error rates and enhancing code quality.

Automation Engineer Intern

The Allstate Corporation•  May 2022 - August 2022

Collaborated in a team to engineer a full-stack tool, utilizing Allstate's monitoring platform, Datadog, with a React frontend and Java backend, significantly enhancing monitor creation processes for internal engineers. Leveraged CI/CD pipelines using Jenkins to reduce deployment errors. Additionally, addressed security vulnerabilities in a Go application by updating deprecated dependencies and refactoring application code, thus enhancing system security and reducing the risk of attacks.

Desktop Support and Linux Grader

Arizona State University•  July 2021 - May 2022

Enhanced Linux and Bash proficiency by mentoring students at Arizona State University, leading to improved understanding and skill development in foundational Linux and Unix concepts. Streamlined workstation performance by installing, repairing, and configuring enterprise-grade systems, resulting in optimized operational efficiency. Bolstered IT infrastructure security and streamlined processes by implementing Active Directory policies and developing PowerShell scripts for application automation, leading to enhanced security compliance and increased productivity.

Arizona State University, Polytechnic Campus

Information Technology, BS•  August 2021 - May 2024

This program has offered me a comprehensive understanding of information technology's various facets, from cloud computing and network security to software development and data management. My coursework and projects have prepared me to address complex IT challenges, innovate with technology solutions, and contribute effectively to the evolving digital landscape.

Valencia College

Computer Programming and Analysis, A.S.•  January 2016 - May 2021

I graduated from Valencia College with an Associate of Science in Computer Programming and Analysis, complemented by a technical certificate in IT Security. This educational background equipped me with both theoretical knowledge and practical skills essential for tackling today's IT challenges.