Manohar Dodla

Software Engineer

NCR•  January 2015 - Present

• Reporting to Head of the A.R Dept. • Used coordination and planning skills to achieve results according to schedule • Developed team communications and information for meetings • Increased customer satisfaction by resolving issues • Drove operational improvements which resulted in savings and improved profit margins • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor • Collaborated with team members to achieve target results • Identified issues, analyzed information, and provided solutions to problems • Responsible for payments collection of entire A.P and Telangana territories • Spoke to customers while handling errors occurred • Responsible for all AMC, BW, Project and TIS payments. • Used to collect approx. 1Cr every month. • Handled top customers of A.P/T.G like SBI, Andhra, OBC, PNB and APGB