MANIKANTH VUDEM

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Technical Support Analyst
DispatchTrack India Pvt Ltd• December 2021 - Present• Hyderabad
Resolved over 2,500 customer support tickets with an average customer satisfaction rating of 95%. Enhanced issue resolution efficiency and enabled team knowledge sharing. Optimized revenue and enhanced stability through coding and SQL scripts. Implemented a robust QA process, including API testing with Postman. Managed Jira ticket backlog and used Google Sheets and Power BI for issue analysis to improve customer satisfaction.

Sreenidhi Institute of Science and Technology, Medchal
B.Tech• September 2014 - May 2018• Percentage: 74.41

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