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Work Experience
Team Lead QA
Wipro Technologies• April 2017 - July 2020• Bengaluru
Results-oriented professional with a proven track record of leading process improvement projects that achieved and exceeded quality standards, while driving cost savings. Successfully streamlined operations and reduced costs by implementing efficient processes. Led a team of Quality Analysts to ensure project excellence and optimization. Maintained strong client relationships through weekly meetings, aligning with business requirements. Created comprehensive monthly reports for site managers and regional heads, providing valuable insights. Demonstrated expertise in quality control, map-making, and collection of geographical information. Skilled in training new employees, processing GPS data, and developing SOP and training decks. Proven ability to provide real-time solutions and manage complex projects. Successfully handled calling processes for clients in the USA and South Africa. Spearheaded the "UGC" pilot project. Pioneered the implementation of Gamification techniques, such as the "Mastermind" game and quizzes, to enhance process performance and boost employee motivation.
Education
ICFAI University
Marketing, MBA• August 2016 - Present• CGPA: 5.5
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