Mahmoud Reda

Data Analytics Intern

Sparks•  February 2022 - Present

Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts. Utilized various professional statistical techniques and maintained large datasets to collect and analyze data from partners and customers. Extracted, loaded and reconciled large amounts of data across system platforms and sources to validate user-centric scenarios. Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.

IT Engineer

GOEIC•  July 2021 - Present

Patched software and installed new versions to eliminate security problems and protect data. Collaborated with vendors to locate replacement components and resolve advanced problems. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Removed malware, ransomware and other threats from laptops and desktop systems. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

IT Support Specialist

El Sewedy Electric•  August 2019 - June 2021

Deployed and tested new product offerings prior to release to assist development team in bug identification. Created help desk tickets, troubleshot and resolved desktop issues. Offered new customers training to reduce frustration and improve customer satisfaction. Provided tier 1 IT support to non-technical internal users through desk side support services. Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. Delivered onsite technical support for employees.

Faculty of Computers and Informatics, Zagazig University

Computer Science, BS•  September 2014 - July 2019

BSc in Computers and Informatics, Majority of CS From: Zagazig University(Governmental University in Egypt) Address: Ash-Sharqiyah, Egypt.