Mahalakshmi Yadav

Associate

MSCI Inc.•  March 2020 - November 2023•  Mumbai

- Managed PROD, UAT, Barrone, Risk Manager and CDMS risk management processes. - Identified automation opportunities that increased operational efficiency by 30%, streamlining processes and improving service delivery. - Improved operational efficiency by 20% through the automation of report generation and distribution. - Generated key client reports for operationally sensitive clients, providing actionable insights that improved decision-making for business stakeholders. - Coordinated root cause analysis (RCA) during major deliverable impacts, enhancing client transparency and trust in service delivery.

Network Analyst

LTIMindtree•  October 2016 - December 2019•  Chennai, Tamil Nadu, India

Executed proactive incident resolution at L2 level and enforced change management adherence to ITIL standards using BMC Remedy. Formulated and refined Standard Operating Procedures for various application (CISCO ISE, Voyence, NPS, Spectrum) to optimize efficiency. Utilized Splunk to design custom dashboards and alerts for proactive network monitoring and timely resolution of connectivity issues. Significantly improved network performance and reliability through the successful migration and upgrade of NMS applications.