Madhumanti Maiti

ServiceNow Citizen Developer, Information Service Management

Idaho National Laboratory (INL)•  August 2023 - December 2023•  Idaho Falls, ID

Collaborated with cross-functional teams to gather requirements and ensure the new features aligned with user needs and compliance standards. Developed and performed enhancement changes to INL Nuclear Safety Program’s lab-wide radioactive material transfer request form. Implemented automated workflows within ServiceNow to streamline the radioactive material transfer process, reducing manual intervention and errors. Conducted thorough testing and validation of form enhancements, ensuring robustness and reliability before deployment. Provided training and support to end-users, enhancing their proficiency with the updated request form and improving overall user satisfaction.

Systems Engineer, Development and Operations Team

Tata Consultancy Services (TCS)•  October 2018 - June 2022•  Kolkata, India

Configured a Disaster Recovery Site for a confidential application handling bulk PI/SPI data, supervising the database transfer and ensuring application feasibility from the secondary site. Performed comprehensive integration testing using the Informatica tool to ensure seamless data processing and application performance. Developed and optimized database procedures in Oracle PL/SQL to enhance application support, implementing bug fixes and performance improvements. Conducted thorough security checks and resolved vulnerabilities for a public-facing application using Fortify and SONAR tools, ensuring robust security standards. Achieved a Customer Satisfaction Index of over 93% as the project lead for a confidential project, demonstrating exceptional skills in user and issue management. Provided back-end application support by resolving end-user tickets related to login failures, account activations, document management, dormant accounts, and detail updates, improving overall user experience. Automated routine maintenance tasks to improve system efficiency and reduce downtime, resulting in a 15% increase in operational productivity. Led training sessions for new team members on best practices in database management and security protocols, enhancing team proficiency and performance.