Jessica Kim

Product Support Analyst

Infosys•  September 2021 - Present•  Hartford, CT

Consulted with users, management, and technical personnel to clarify business issues, identify problems, and suggest changes/solutions. Performed troubleshooting investigations via front-end and back-end using configuration tools, testing workflows, debugging, querying tables, and updating database fields. Documented and reported notes and resolution findings throughout the investigation lifecycle. Analyzed and tested SQL, C#, and WWB.Net code to identify and resolve issues. Conduct real-time application monitoring utilizing various consoles, tools, utilities, and checklists. Managed and manipulated database to optimize data accuracy and functionality.

App Developer

Infosys•  January 2021 - September 2021•  Hartford, CT

Participated in the deployment of applications across multiple sites and platforms. Performed SQL querying to identify data needed for packages. Designed and developed SSIS packages to load data from different source systems (flat files, csv files). Cloned and updated SSIS projects to company GitHub repositories. Created test data and unit test cases to ensure successful data loading process.