Luis Perez

Technical PM BSA Compliance

Block Inc•  November 2020 - Present•  Remote

Reduced PEP screening hits by over 90% by optimizing vendor configurations and leveraging advanced data analytics, significantly lowering operational costs and maintaining compliance standards. Led RFP and selected compliance vendors, boosting regulatory infrastructure and service quality. Developed and implemented a case time measurement framework, setting baselines for operational improvements. Achieved a 10% reduction in case handling time via product discovery sessions that streamlined workflows. Managed API integrations with LexisNexis, enhancing data exchange and system reliability.

Head of Product

Beam Solutions → acquired by → Jumio•  May 2019 - November 2020•  San Francisco, CA

Led product strategy for a compliance system, aligning with business goals and increasing adoption by 30%. Mentored a design team on rapid iteration and user-validation, boosting product enhancements and user satisfaction by 25%. Established a product development lifecycle and multi-customer release process, enhancing satisfaction and streamlining releases. Orchestrated a UX overhaul that improved user engagement by 40% and cut support queries by 20%.

Head of integrations -> Sr. Group Product Manager

Bluekite → Xoom → PayPal Inc•  April 2013 - May 2019•  Guatemala → San Francisco, CA

Implemented a Risk-Based Experience (RBE) framework that expanded sending limits tenfold. Boosted customer retention by 10% by integrating Enhanced Due Diligence (EDD) into the experience. Overhauled operational tools for risk and compliance, increasing efficiency by 25%. Drove a 10% increase in new users by adding international bill payment to xoom.com. Launched international mobile reload on xoom.com, boosting new user registrations by 5%. Increased return user rates by 60% with barcode utility payments in Mexico, enhancing user convenience.

Independent contractor

GRID20/20 Inc and other startups•  January 2005 - January 2013•  Guatemala

Independent contractor for GRID20/20 Inc and other startups. Field engineer at last-mile internet ISP using broadband powerline equipment.