Lucas João

Software Engineer

Olist•  November 2020 - August 2023

I was assigned to the CRM team, where I stood out as a key contributor, serving as a reference for the team both technically and in terms of business rules. I participated in significant projects, such as integrations with renowned CRM platforms like Zendesk, Salesforce, Intercom, Twilio, and Pipedrive. I also worked on projects aimed at improving the user and employee journey, including a seamless experience across platforms, providing fast and high-quality customer service, and ensuring standardized and effective communication. I also had a period with the Campaigns team, where I was involved in creating a structure to store, manage, and monitor campaigns from marketplaces like MercadoLibre and B2W. In both teams, I excelled in my activities and served as a technical and business rules. I worked daily with agile development Scrum and Kanban using Jira, creating numerous documentations in Confluence. And also participated in daily stand-up meetings and occasionally in refinement and retrospectives with the product and design teams. In addition to writing APIs, services, and libraries, I had extensive involvement in design, estimation, execution, and monitoring projects. I also worked on agile continuous development by creating GitLab pipelines for automation of integrations, deliveries, and deployments, including tests, linters, security, monitoring and deployments. I engaged in daily code reviews, task distribution, troubleshooting, and addressing colleagues' questions regarding business rules. I also played a role in onboarding new team members, problem-solving for both business and team applications, and various other activities, all while adhering to best programming practices, including clean code, testing, design patterns, OOP , SOLID. Technologies: Python, Django, FastAPI, Git, GitLab, Docker, Kubernetes, Terraform, Kafka, PostgreSQL, Prometheus, Grafana, Postman, and AWS cloud SNS, SQS, RDS, ECR, EKS, SES, IAM, Redis, Lambda, API Gateway.