ABDUL KEVIN ALEXIS

Software Engineer

LEVTY•  January 2024 - Present•  Belo Horizonte, Minas Gerais, Brazil

Development of ECM and BPM solutions with Sydle One and JavaScript:  - Expertise in creating customized and automated workflows. - Integration of documents and processes to optimize information management. - Development of intuitive and user-friendly interfaces. Systems integration:  - Experience in integrating Sydle One with other systems, such as ERPs, CRMs and BI platforms.  - Knowledge of APIs and communication protocols.  - Ability to ensure interoperability between different systems.

Junior Analyst

Metodo Telecom•  May 2021 - January 2024•  Belo Horizonte, Minas Gerais, Brazil

- Development of a Ticket Opening System: I created a robust and efficient system for ticket management, optimizing the technical support workflow and improving the customer experience. - Implementation of a VoIP User Provisioning System: I automated the VoIP user provisioning process, using Broadworks and Webex APIs, reducing provisioning time and minimizing manual errors. - Advanced Learning in VoIP and Integrated Communication: I deepened my knowledge in VoIP and integrated communication, becoming an expert in the area. - SIP Support and Troubleshooting: I provided high-level technical support to customers with problems related to SIP technology, resolving problems quickly and effectively. Achievements: - Increased technical support efficiency by 60% through the ticket opening system. - Reduced VoIP user provisioning time by 75%. - Increased customer satisfaction with technical support. - Strengthening Método Telecom's reputation as an innovative and customer-focused company. **Highlighted Skills:** - *Software development* - *API integration* - *VoIP* - *Integrated communications* - *Technical support* - *Troubleshooting* - Problem solving