Likesh Hattewar

Business Process Analyst

Tata Consultancy Services Ltd•  June 2022 - June 2023•  Nagpur

Worked in the processing team where responsible for maintaining and updating the beneficiary’s information. • Responsible for escalating any errors and issues clearly and immediately • Resolving queries as internal SME and give peer support to the team • Responsible for handling escalation tasks or request and providing resolution within TAT and staying current with knowledge processes and services offered by the client for their members • Assigning work to team member as per SLA • Responsible for sending the daily dashboard and assignment report to the client • Display interpersonal skills in handling the day-to day operation on the floor