Leonardo Souza

Software Test Analyst

SIGEP•  May 2024 - Present

Launched the testing department, establishing task and version control processes that improved workflow efficiency. Implemented end-to-end regression tests using Cypress, enhancing software reliability and reducing bug rates. Developed and documented comprehensive test plans for the Accounting module, ensuring thorough coverage of functionalities. Conducted load/stress testing with JMeter, simulating concurrent user scenarios to validate ERP deployment readiness.

Support Analyst

Globaltec S/A•  October 2023 - April 2024

Delivered technical support for UAU ERP across Security, Financial, Sales, and PROUAU modules, achieving a 90% customer satisfaction rating. Analyzed incidents and performed root cause analysis, effectively reducing escalation rates to the development team.

Computer Support Analyst

Ponto ID Technology•  April 2022 - September 2023

Provided tailored customer support, successfully adapting solutions to diverse user needs. Contributed to the implementation of a school management system, ensuring system integrity and compliance with functional requirements.