Hien Pham Le

Data Analyst

Developing a Foundation in Data Analytics•  March 2024 - Present

Developed a strong foundation in data analysis through self-study, online courses, and hands-on projects. Gained proficiency in key tools like Power BI, SQL and Python for data manipulation, visualization, and reporting. Successfully achieved Microsoft Certified: Power BI Data Analyst Associate Certification. Completed various projects, including analyzing sales and marketing data, building dashboards to track business performance, and using data to drive decision-making insights. Actively practiced cleaning and organizing datasets, identifying patterns, and drawing actionable insights. Continuously improving my skills in statistics, problem-solving, and business-focused data analysis.

Operations Manager

Gradel Food and Beverage Service Company Limited•  October 2018 - January 2024

Business Performance Analysis: Tracked and analyzed key performance metrics using spreadsheets to inform strategic decisions. Inventory & Supply Chain Management: Developed a system for monitoring stock levels, reducing waste, and optimizing supplier orders, resulting in a 10% reduction in inventory costs. Customer Behavior Insights: Conducted trend analysis on customer preferences and purchasing behavior, using data to adjust menu offerings and marketing strategies, increasing customer retention by 15%. Process Optimization: Identified inefficiencies in operations through data, streamlining workflow processes and reducing wait times by 20%. Team Leadership: Managed a team of 20 employees, implementing data-driven performance metrics to enhance productivity and service quality.

Tour Guide

Da Nang Tourism•  August 2016 - August 2018

Communicated effectively with diverse international groups in both English and Vietnamese, ensuring clear information delivery and a positive customer experience. Utilized problem-solving skills to manage unexpected itinerary changes based on real-time conditions, enhancing operational efficiency. Collected and analyzed customer feedback to tailor tour experiences, improved customer satisfaction.