Kuldeep Singh Chouhan

Business Analytics Consultant

Izmo Ltd (Merged with Cobot Systems)•  September 2024 - Present•  Bengaluru, India

Continued in the same role and responsibilities after the merger. Supervised end-to-end system integrity processes by monitoring system performance and resolving issues through log analysis and troubleshooting, reducing operation time by 50% and increasing accuracy by 40%. Leveraged AWS services such as AWS CloudWatch for production environment monitoring, log analysis, and batch job tracking, enhancing operational efficiency and issue resolution capabilities. Updated system configurations based on customer requests, ensuring accurate data delivery through thorough verification and testing, contributing to seamless operations and customer satisfaction.

Business Analytics Consultant

Cobot Systems•  August 2022 - August 2024•  Bengaluru, India

Monitored system performance in Linux-based environments using log files and system alerts, ensuring operational uptime by identifying and resolving failures proactively; escalated unresolved issues to relevant teams for timely resolution. Utilized AWS services, including AWS Console and AWS CloudWatch, to oversee 17 production environments, perform log analysis, and track batch jobs, enhancing system stability and efficiency. Streamlined customer support processes by updating system configurations based on client requests, verifying data accuracy, and conducting testing to ensure error-free implementation and satisfaction. Collaborated with testing teams to investigate and resolve report failure complaints, identifying root causes, implementing corrective actions, and maintaining clear communication to minimize downtime and ensure smooth operations.