Nikita Krasnov

Project Manager

Sberbank•  September 2017 - February 2018

Building NLP models for Chat Bot (Python). Gathering chat messages from CRM (SQL), working in collaboration with scenario groups on process of manual classification (Excel), applying multiclassification models for marked data (Python), finding misunderstanding in classes by checking cross-validation matrix.

Manager

Sberbank•  June 2016 - September 2017

Improving CRM system monitoring for customer requests in bank by creating the process for key factors calculation (Excel, VBA). Building decision-making process for customer requests (VBA). Weekly reports generation for stakeholders about current rates: counts of applications, average time for decision-making, etc.

Expert

Bank Uralsib•  September 2015 - June 2016

Building predictive models for x-sell communication as input for IBM Contact Optimization. Using feature engineering for finding most valuable predictors: developing WOE(weight if evidence techniques) and IV(information value) automatic calculation for hundreds of input variables (SPSS Modeler + Python).

Data Analytic

Bank Trust•  September 2014 - May 2015

Regular quality monitoring for exist credit scoring models (SAS). Data gathering and reports generation for stakeholders.