Goutham Kornana

Senior Catalog Specialist

Amazon Development Center•  January 2023 - Present•  Chennai

Analyzed large datasets and vendor requests to identify product-related bottlenecks and process inefficiencies, resulting in optimized workflows and reduced operational delays. Collaborated with technical teams to eliminate non-value-added elements and enhance data management strategies, which contributed to increased business efficiency. Led deep dive analysis to ensure team quality and provided training to associates, resulting in improved knowledge retention and a 10% improvement in process accuracy. Developed SQL-based automation tools to streamline repetitive tasks, reducing manual efforts and increasing overall team efficiency by 1.75%. Actively communicated with stakeholders to address data gaps and conducted root cause analysis (RCA) to drive informed decision-making and business growth.

Catalog Associate

Amazon Development Center•  July 2021 - January 2023

Spearheaded data analysis projects that reduced defect percentage from 98% to 3%, improving overall data quality and customer satisfaction. Utilized Excel and SQL to automate data validation processes, leading to a 1.50% increase in headcount efficiency. Conducted market analysis and collaborated with cross-functional teams to onboard new processes, leading to optimized resource allocation and business expansion. Analyzed customer reviews and feedback to identify patterns and trends, providing actionable insights that significantly reduced return rates and improved product quality. Serve as the primary point of contact for escalations, ensuring prompt resolution of complex cases while upholding high standards of quality and accuracy.