ajay komirishetty

Technical Consultant

CGI•  March 2020 - Present

1. Diagnose, Troubleshoot and resolve incidents or service requests reported by client 2. Diagnose and resolve technical hardware and software issues (printer, cell phone, web browser, MS office site, etc.,) 3. Resolve technical problems in different Microsoft windows operating systems 4. Leverage appropriate tools for diagnostics, troubleshooting and resolution activities (remote takeover, Knowledge base, troubleshooting, ticketing tool, Communication tools etc.,) 5. Monitor incidents under resolution 6. Follow standard service desk procedures 7. Log, document all troubleshooting steps and resolution activities with in incident management tool

Software Engineer

GGK•  December 2017 - December 2019

1. Integrated payment gateways like Bambora, Afterpay, eWAY and SecurePay to eCommerce sites 2. Implemented state management for ecommerce checkout. 3. Received accolades for fixing Afterpay and SecurePay payment gateway issues, which once allowed end users from duplicating browser tabs in payment page and proceed to fraudulent payments. 4. Implemented a customer support portal, which helps users to raise and resolve issues with their orders.