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Technical Helpdesk Executive
Reliance Jio Infocomm Ltd.•  November 2019 - September 2022
To provide on-call support to Field Engineer for troubleshooting. During network downtime coordinate with teams to resume the internet service as early as possible. Resolving Customer issues within SLA Defined by the Organization
Education
University of Pune
Electrical Engineering & Computer Science, BE•  June 2011 - June 2016
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