Badges
Certifications
Work Experience
Technical Product Expert
Google•  January 2015 - Present
Responsibilities: End-to-end product bug reporting, triage, troubleshooting and prioritisation. Communication for critical product issues impacting customers on a global scale. Collection of product feedback and insights from regional stakeholders to ensure that serviceability needs are represented and qualified for Product Management and Engineering. Collaboration with support teams to improve customer support experience through Knowledge Management, keeping the volume of non-bug related reports to engineering teams low. Collaboration with cross-functional teams as well as engineering organisations to solve for product features and feature fixes. Tools development and automation initiatives to reduce daily manual tasks and escalations.
Senior Advertising Technology Specialist
Google•  May 2011 - January 2015
Responsibilities: Partnership with product managers and engineers to improve product feature offerings. QA and troubleshooting for complex advertising creative assets, HTML5, 3rd party tags and many advanced products. Scaling of global support through documentation, trainings, automation and outsourcing.
Technical Support Associate
Google•  March 2008 - May 2011
Responsibilities: High level technical support to sales teams and premium publishers. Collaboration with account managers and engineers to improve product quality. Professional second level support for complex rich-media Ads. A member of DART anti-malware team. Ads malware detection, analysis and report.
Education
St. Petersburg State Electrotechnical University
Computer and Information Systems Security, MS•  September 2000 - February 2006
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